Privacy Policy

1. Information We Collect

We collect information you provide when registering and using the platform:

• Account information: name, email address, phone number.
• Business information: business name, services, staff details.
• Booking data: customer names, phone numbers, appointment details.
• Payment data: for bookings paid online, payment status and transaction reference (processed by Bank of Georgia; Sora does not store your card details).
• Usage data: how you interact with the platform.

2. How We Use Your Information

We use collected information to:

• Provide and improve the Sora platform.
• Send booking confirmations and reminders via SMS.
• Process payments and billing.
• Communicate important updates about the service.

3. Data Sharing

We do not sell your personal data. We may share data with trusted service providers - our SMS gateway and Bank of Georgia, our payment processor - solely to operate the platform. Card payments are handled directly by Bank of Georgia's secure checkout; Sora does not store your card details.

4. Data Retention

We retain your data for as long as your account is active. You may request deletion of your data by contacting us.

5. Security

We use industry-standard security measures to protect your data. All data is transmitted over encrypted connections.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at [email protected].

7. Cookies

We use essential cookies to maintain your session - these are always active and required for the site to function. With your consent, we also use Google Analytics to understand how visitors use Sora; this only runs after you accept the cookie banner, and you can decline it at any time.

8. Contact

For privacy questions, contact us at [email protected].